Legal

Last updated: May 12, 2026

This is a placeholder draft pending attorney review for CCPA/CPRA and other applicable privacy laws.

1. Information we collect

We collect information you provide directly (name, email, phone, addresses, payment details, item submissions and photographs), information about your use of the Site (pages viewed, actions taken, device information), and information from third parties (identity verification providers, payment processors, shipping carriers).

2. How we use information

We use this information to operate the marketplace, authenticate items, process payments and shipping, communicate with you about your submissions and orders, comply with legal obligations (including California secondhand dealer recordkeeping), and improve the Site.

3. Sharing information

We share information with service providers acting on our behalf (payment processors, shipping carriers, authentication services), with law enforcement when required, and in connection with a sale or merger. We do not sell your personal information.

4. Your California privacy rights

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), you have the right to:

• Know what personal information we collect about you
• Request a copy of that information
• Request deletion of your information (subject to legal retention requirements)
• Opt out of any "sale" or "sharing" of personal information
• Limit the use of sensitive personal information
• Non-discrimination for exercising any of these rights

To exercise these rights, visit your Account → Privacy & Communications page in your portal, or contact our support team.

5. Retention

We retain personal information for as long as your account is active and afterward as needed to comply with legal obligations (tax reporting, transaction records, authentication outcomes, secondhand dealer reporting under California BPC §21626).

6. Cookies and tracking

We use cookies and similar technologies to operate the Site, remember your preferences, and analyze usage. You can manage cookie preferences through your Account → Privacy & Communications page.

7. Security

We use reasonable technical and organizational measures to protect personal information. No method of transmission over the Internet is 100% secure.

8. Contact

For privacy questions or to exercise your rights, contact us through your portal Support tab.

Last updated: May 12, 2026

This is a placeholder draft pending attorney review.

1. Our promise

Every item sold by Hyde Trading Co. passes two stages of authentication. First by HydeAI, our internal AI-powered intake review. Then by hand, by our trained specialists who physically examine the item, its hardware, hallmarks, papers, and provenance.

2. What "authenticated" means at Hyde

An item marked "Authenticated" on Hyde has been physically inspected at our facility by a qualified specialist, with all available verification methods applied to that category (visual inspection, hardware testing, hallmark verification, brand-specific fingerprinting where supported). Authentication is a professional opinion based on inspection — not a guarantee from the original brand.

3. If an item is later found to be inauthentic

If you purchase an authenticated item from Hyde and a qualified third-party authenticator subsequently determines it to be inauthentic, contact our support team within thirty (30) days of delivery with:

• The Hyde reference number from your order
• The third-party authenticator's written report
• The original packaging and all included materials

We will refund the full purchase price including original shipping costs, and arrange return shipping at our expense.

4. Limitations

This guarantee does not cover items modified, repaired, or altered after delivery; items damaged in shipping after our handover to the carrier; or items where the buyer provides authentication opinions only from non-qualified sources.

5. Categories not covered

Some categories on Hyde — such as fine jewelry without serialized hallmarks, or items pre-dating modern authentication infrastructure — are sold subject to specialist opinion only and may carry different terms. Such items are clearly marked on their product page.

Last updated: May 12, 2026

This is a placeholder draft pending attorney review.

1. Return window

You may request a return within seven (7) days of delivery for any reason. Items must be returned in the same condition received, with all original packaging, papers, dust bags, and authentication tags intact.

2. How to start a return

Open your portal, navigate to My Orders, find the order in question, and select "Request return." Our team will issue a prepaid return shipping label and instructions within one business day.

3. Refunds

Once your return arrives and is inspected by our team, we will process a refund to your original payment method within five (5) business days. Refunds include the original purchase price; shipping is refunded only if the return is due to a Hyde error (authenticity dispute, item not as described, our shipping damage).

4. Final-sale items

Items marked "Final Sale" on the product page are not eligible for return except under our Authenticity Guarantee. These items typically include heavily-discounted pieces and bespoke or pre-owned items where condition was extensively documented at sale.

5. Damaged or wrong items

If your item arrives damaged or is materially different from the product page, contact our support team within forty-eight (48) hours of delivery with photographs. We will arrange a free return and full refund.

6. Shipping for returns

Hyde ships all returns prepaid and insured via the same carrier and service level used for the original delivery. You are responsible for packaging the item securely for return transit.

Last updated: May 12, 2026

This is a placeholder draft pending attorney review.

1. What it means to sell on Hyde

Hyde Trading Co. operates a buy-and-resell model. When you submit an item, our team reviews it, and if we accept it, we make you an offer. If you accept the offer and ship the item to us, we authenticate it in person and pay you within five (5) business days of successful authentication.

2. Your representations as a seller

By submitting an item for sale, you represent and warrant that:

• You are the legal owner of the item or otherwise authorized to sell it
• The item is authentic to the best of your knowledge
• The item is not stolen, counterfeit, or subject to any third-party claim
• You have accurately disclosed the item's condition
• All photographs and information you provide are truthful

3. Offers

Offers are based on current market conditions, the item's authenticated condition, and demand for the category. Offers are valid for seventy-two (72) hours from when they are sent. After 72 hours the offer expires and a fresh review is required.

4. Shipping your item to us

If you accept an offer, Hyde will provide a prepaid, insured shipping label. You must package the item securely and ship within seven (7) business days of receiving the label. Items lost or damaged in transit are covered by carrier insurance up to the offer amount.

5. Authentication outcome

Upon arrival, our specialists physically authenticate the item. If the item passes authentication and matches the represented condition, we issue payment within five (5) business days. If the item fails authentication or is materially different from how it was represented, we will contact you to discuss the discrepancy. You may choose to have the item returned to you at our expense.

6. California secondhand dealer law

California Business and Professions Code §21626 requires marketplaces dealing in jewelry, watches, and certain other categories to hold items for thirty (30) days before reselling. This holding period applies to your item before it appears for sale, and it does not affect your payment timing.

7. Reporting and tax

As a buy-and-resell operation, Hyde does not currently issue 1099 forms to private sellers in most cases. You are responsible for reporting any income from the sale of personal property to the appropriate tax authorities as required by law.

8. Prohibited items

Hyde does not accept counterfeits, items with serial numbers removed or altered, items obtained illegally, or items in categories not currently supported by our authentication process. Submission of prohibited items may result in account suspension.